Mariko Hummel-Jibiki

Putting Interpreters at the Centre

For Mariko, the certification process reinforced the importance of seeing every decision through the interpreter’s lens.

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“As an interpreter myself, I naturally consider the interpreter’s perspective in all aspects of our work. However, going through this certification process reinforced just how important it is for interpreters to receive clear and sufficient information about their assignments so they can prepare adequately, ensuring both their safety and the quality of the service.”

Providing that level of information is not always simple.

“It reminded us that providing this level of information is not always straightforward, given operational pressures and privacy considerations, but it is something we must continue to work towards.”

Interpreter feedback has been central to this progress.

“Feedback from interpreters has been an important part of this process, and we have been taking practical steps to improve how information is shared so that interpreters feel supported and well prepared for their work.”

Navigating the Audit Process

Leading the audit process brought new challenges.

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“I had never experienced a multi-day auditing process before, and it took some time to fully understand what the auditor was looking for. At moments, I wished I had an interpreter for myself!”

What made the difference was the strength of the team.

“What I did have, however, was an incredible team I could rely on. Colleagues contributed insights I might have missed, clarified points when I was unsure, and were able to answer questions when I needed to redirect.”

That collective support extended beyond the meeting room.

“Knowing we had such a strong, dependable team inside and outside the meeting room allowed me to confidently address questions and ensure that every aspect of the interpreter lifecycle was covered. Teamwork and mutual support were key to successfully navigating the audit.”

Advice for Organisations

Reflecting on the journey, Mariko emphasises that confidence in your work must be matched by clarity in how it is delivered.

“If we have confidence in, and take pride in what we are doing, it needs to be reflected in clear processes, consistent practices, and systems that everyone can rely on.”

Support and communication are equally important.

“Supporting staff through guidance, training, and open communication makes a big difference.”

And certification is only the beginning.

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“Achieving the standard isn’t the end point — what matters most is continuing to improve, adapt, and work together across the organisation.”

Strength Through Collaboration

Mariko’s reflections highlight the importance of leadership, teamwork, and continuous improvement in achieving ISO 21998 certification.