Edwin Reverol
Senior Office Administrator
As Senior Office Administrator at Interpreting New Zealand, Edwin Reverol played an important role in coordinating aspects of the ISO 21998 certification process.
He reflects on the experience, the challenges involved, and what the achievement means for the organisation.
Stepping Up To The Challenge
For Edwin, the journey began with a sense of motivation and opportunity.
“From the start, I was motivated by the challenge. Our former CEO, Peter McLellan, encouraged us to pursue the certification, and stepping up to coordinate parts of the process with the team became a great opportunity to contribute.”
While the organisation already maintained high standards, certification added something more.
“This certification provides third-party validation and recognises the work we’ve been doing for over 30 years.”
Bringing It All Together
One of the biggest challenges was not starting from scratch — but bringing everything together.
“Many policies, procedures, and records already existed across different areas of the organisation. The task was to review, tidy, and consolidate everything in one place, while also developing new procedures where updates were needed.”
The process became highly collaborative.
“It was very much a team effort, and I really enjoyed working with colleagues and the discussions we had as we strengthened our processes together.”
Recognising Professional Commitment
Through the process, Edwin gained deeper insight into the interpreter community.
“I was impressed by how seriously our interpreters take their professional development. Many invest heavily in improving their skills, knowledge, and ethical practice.”
That commitment, he notes, is central to service quality.
“It sits at the heart of the quality services we provide every day.”
More Than a Credential
For Edwin, ISO 21998 represents more than formal recognition.
“It’s more than a credential. It recognises the high standards that have long been part of INZ and opens new opportunities to strengthen resources, systems, and support for our interpreters, staff, and clients.”
A Proud Moment
Looking back, the successful completion of the audit stands out.
“Coordinating this project with the team and seeing the second audit conclude successfully was a proud moment. It confirmed what we already knew — that INZ delivers exceptional interpreting services.”
“I’m proud to have contributed to this milestone alongside such a dedicated team.”
Quality in Everyday Practice
Edwin’s story is a reminder that quality is not built during audits — it is embedded in daily practice, one assignment at a time.